We allow 10 business days for your lender/ recipient to process a payment we've sent. If your payment is not processed by your lender within that time, we recommend contacting your lender directly. They'll have the most accurate info on any potential delays or issues.
If you've already contacted your lender, you can click the red "Dispute" button for that payment (in the Qoins app). This sends us a request to verify the payment status and refund the payment if it wasn't successfully processed.
Please keep in mind, if a payment is processed by your lender after we've refunded you, our system will automatically be updated and notify you that the refund will be reversed within 1-2 business days.
This isn't a common occurrence but if the status is updated, our system is updated automatically as well. Again, we recommend contacting your lender regarding a payment before disputing it to avoid any issues.
If you do run into any issues or have any questions, please contact us: firstname.lastname@example.org