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  2. Frequently Asked Questions

Frequently Asked Questions

You have questions, we have answers.

New Update

  • Why can't I withdraw money?
  • I'm having an issue with the app. How can I report it?
  • Can I manually add funds to my Qoins account?
  • How do I withdraw money from Qoins?
  • What is AutoPilot?
  • How do I change my scheduled payment date?
See all 10 articles

How To's

  • How do I add a payment?
  • How do I pause activity?
  • How do I edit my notification settings?
  • How do I change/ reset my password?
  • How do I change my savings method?
  • How do I change my linked checking account?
See all 8 articles

Using Qoins

  • When do you send payments towards my debt?
  • I have low funds in my bank account and don't want any withdrawals to be made.
  • How secure is Qoins?
  • Can I pay off more than one debt with Qoins?
  • What do I need to use Qoins?
  • I just made a purchase but I don’t see it showing in my Qoins activity.
See all 16 articles

Most Popular

  • Why did my payment not go out?
  • Why am I getting notifications so early in the morning?
  • How do I edit my notification settings?
  • I'm having trouble logging into my account
  • How do I pause my account?
  • How do I cancel a withdrawal by Qoins?
See all 13 articles

Features and Terms

  • What is "Weekly Recurring Withdrawals"?
  • What are roundups?
  • What is a transfer?
  • What is a savings method?
  • What is "Smart Savings"?
  • What is "When I Get Paid"?

Other

  • What are your Customer Support hours?
  • How can I contact you?
  • How do you make money? (Fees)
  • Why can’t I call you?
  • Can I use Qoins outside of the U.S.?
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