Frequently Asked Questions
You have questions, we have answers.
New Update
- Why can't I withdraw money?
- I'm having an issue with the app. How can I report it?
- Can I manually add funds to my Qoins account?
- How do I withdraw money from Qoins?
- What is AutoPilot?
- How do I change my scheduled payment date?
How To's
- How do I add a payment?
- How do I remove an upcoming payment?
- How do I pause activity?
- How do I edit my notification settings?
- How do I change/ reset my password?
- How do I change my contribution method?
Using Qoins
- When do you send payments towards my debt?
- I have low funds in my bank account and don't want any withdrawals to be made.
- How secure is Qoins?
- Can I pay off more than one debt with Qoins?
- What do I need to use Qoins?
- I just made a purchase but I don’t see it showing in my Qoins activity.
Most Popular
- Why am I getting notifications so early in the morning?
- How do I edit my notification settings?
- I'm having trouble logging into my account
- How do I pause activity?
- What's the difference between a "roundup account" and a "funding source"?
- How do I cancel a withdrawal by Qoins?
Financial Coaching
Features and Terms
- What is Weekly Recurring Withdrawals?
- What is Qoins Financial Coaching?
- What are roundups?
- What is a transfer?
- What is a savings method?
- What is Smart Savings?